Privacy Policy
Last updated: April 2026
The Grout Bros ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
When you contact us or request a quote we may collect:
- Your name, phone number and email address;
- Your suburb, property type and details about the work you need;
- Photos or other information you choose to share with us; and
- Basic technical data (such as IP address) when you visit our website.
How we use your information
- To respond to your enquiry and provide a quote;
- To schedule and complete the work you have booked;
- To follow up after the job, including warranty matters;
- To improve our website and services; and
- To meet our legal and tax obligations.
Sharing your information
We do not sell your personal information. We only share it with trusted service providers who help us operate our business (such as our website host, form handler, email and accounting providers), and only as required for them to perform their service. We may also disclose information if required by law.
How we store and protect your information
Your information is held electronically using reputable Australian and international service providers. We take reasonable steps to protect it from loss, misuse and unauthorised access.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can disable cookies in your browser settings, but parts of the site may not work as intended.
Your rights
You can ask us to access or correct the personal information we hold about you, or to delete it where we are not required to keep it. To make a request, please email info@thegroutbros.com.au or call 0447 852 346.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
If you have any questions about this privacy policy or how we handle your information, please reach out:
The Grout Bros
Email: info@thegroutbros.com.au
Phone: 0447 852 346